Privacy Policy

Last updated: August 2026

branch-mongoose is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our safari route planning services.

Information We Collect

We collect information that you voluntarily provide to us when you:

• Complete enquiry forms on our website
• Request safari route packages
• Subscribe to our communications
• Contact us via email

This information may include:

• Full name
• Email address
• Safari preferences and travel dates
• Any additional information you choose to provide in message fields

Automatically Collected Information

When you access our website, we may automatically collect certain information about your device and usage patterns. This includes:

• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• IP address (anonymised for analytics purposes)

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested safari route information
• Process and fulfil your service requests
• Send administrative communications regarding your bookings
• Improve our website and services based on usage patterns
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in operating our website and delivering services, bound by confidentiality agreements
• When required by law or to respond to legal processes
• To protect our rights, privacy, safety, or property

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Enquiry records are typically retained for three years after the last interaction.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Object to or restrict processing of your information
• Data portability

To exercise these rights, please contact us using the details provided below.

Security Measures

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this policy regularly.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: [email protected]
Address: 42 Baobab Lane, Hoedspruit, Limpopo 1380, South Africa